Friday, November
20, 2009
8385 N. Government Way
Hayden ID 83835
Managing stress is an essential job skill for anyone working in libraries, regardless of your position. Whether your customers are external patrons or internal staff, there are mounting pressures for everyone in our current climate. Economic conditions have caused an increase in library use and greater demand for our services. Yet we're all on tighter budgets, often with fewer staff and other resources. As frustrations grow, fuses shorten.
This workshop is a frank and practical series of discussions and activities that will help library staff say no to stress as they re-energize and re-focus.
(MORNING SESSION FULL)
9:00am-9:30am
Registration
9:30am-12:00pm
Afternoon
Workshop: (Repeat
of Morning Session)
1:30pm-2:00pm
Registration
2:00pm–4:30pm
Kate Laughlin
Kate Laughlin has worked in customer
service for over 20 years, including over 10 of those with public libraries as front line
staff, management, and staff trainer. In addition to customer service and staff morale,
Kate provides training in the areas of crisis intervention, intellectual freedom,
reference interview skills and strategic planning. Before moving into contract projects,
Kate was the Staff Training Coordinator for the Seattle Public Library.
She currently serves as vice-chairperson of WLA's Washington Library Trainers (WALT), and provides training and consultation to public libraries throughout the Pacific Northwest.
Morning Workshop
(9:00am-12:00pm):
9:00am
Registration
9:30am
Welcome & Presenter
10:30 - 10:40am
Break & Refreshments
Afternoon Workshop
(1:30pm-4:30pm):
1:30 pm
Registration
2:00 pm
Welcome & Presenter
3:00 - 3:10 pm
Break & Refreshments
Directions to Hayden Library are available in the link below. If you have any questions about how to get there you can call (208) 772-5612.
Fun Side...
